Share |For workmanship-related complaints, please contact us via email within 2 weeks after delivery of the goods. Complaints made after this period will not be entertained.
1. Customer submits photos showing the chief complaint/s within 14 days upon product receipt. Email firstname.lastname@example.org
2. Modern Tailor staff reviews the following:
Photos, Profile and original order details submitted, Quality paper/production paper, Additional notes/requests, Email correspondences concerning the order
3. ModernTailor staff forwards these to the production manager for further investigation.
4. ModernTailor staff presents these resolution/s to customer.
For measurement-related complaints, please submit photos to email@example.com showing the wrong measurements. Take note of the proper way of measurements as specified on our Measurement guides. We follow the international standards for tolerance of production and our fabrics comply with ITF standards that require cotton fabrics to shrink less than 2%.
If ModernTailor is responsible for an issue that is easily repairable or can be modified by a local tailor, ModernTailor offers up to $20 alteration credit per item.
If you submitted wrong measurements/style, we will either remake or alter the fabric at your full expense.
If ModernTailor is at fault, we will handle full cost of alteration/remake. If it's easier to have a local tailor alter this for you, we can offer a service credit to be used for future order.
For shipping-related complaints:
If you provided wrong address, you will need to contact the transporter to have it re-routed to the correct address. This may have re-routing fee. You will need to shoulder the cost. If the order is urgent, we will remake and rush ship it at your full expense.
If ModernTailor provided the wrong address to transporter, ModernTailor will handle full re-shipment costs. If the order is urgent, we will remake and rush ship it to you at no extra cost.
The above resolutions are general guidelines. We review the complaints in a case-to-case basis. It is always best that you contact customer service at firstname.lastname@example.org for any concern you may have so they can provide better resolutions for you.
Updated as of January 2016.
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