FABRICS:
1. Do you have a fabric catalogue?
- Yes, you may order swatches at $30, free shipping. In case you only want to see samples of certain fabrics, it would be $0.50 each, plus $10 shipping. Please note that the swatches sent depends on the available fabrics at the time. Please continue to regularly visit our website for more updates.
2. Do you have cotton fabrics?
- Yes we definitely have them. Ninety five percent of the fabrics we use is actually made of 100% cotton so they're comfortable to wear. Some are even non-iron which are ideal for customers who travel a lot.
3. I see that you have duplicate fabric names e.g. Plain White which have different order numbers. What's the difference?
- They differ in thread count, style and fabric composition. We are working into adding a full description on each fabric for a more convenient shopping experience.
4. Do you have non-cotton fabrics?
- Yes, we have Linen and Spandex (Lycra) materials. Should you want other fabrics, we can have our production team get them however we might require minimum order.
5. Do you have two-ply fabrics?
- Yes we do. We have a wide selection of of 50s-100s two ply. You can view them
6. What if my shirt shrinks?
- All our fabrics are pre-shrunk. Although there might be a residual shrinkage of 2 to 3%, this is considered already when we make your shirt.
7. Do you have fabric care tips?
- Please feel free to click http://moderntailor.com/pub/index.do?action=shirtcare">here> to see how you can care for your shirts.
MEASUREMENTS:
1. How can I measure myself to ensure a perfect fit shirt?
- Please use our http://moderntailor.com/common/measurementyourself.pdf">measurement guide to create your body or shirt profile.
2. Why is neck collar height not being asked during signup?
- We use the standard size for neck collar height. You may however indicate on the notes section of your account profile should you have specific requirements.
3. The button for the neck seems to be of different size.
- We use standard 18mm buttons. If it's button down or hidden, the button on the collar would be smaller which would be 12mm.
4. If I decrease shoulder measurement by some inches, do I need to compensate for the sleeve length?
- No need. Just follow our measurement guide.
5. When ordering shirts with french cuffs/convertible cuffs, should I provide a measurement that is slightly longer so that the sleeve is produced properly?
- You need not provide a longer sleeve length for the cuff. Just enter your regular body measurements as per our measurement guide on our site.
6. My height is 5'11" but the space for the height requires 2 digit number in inches. What is it?
- All the measures required in the website (except for weight which could be in lbs or kg) are either in inches or cm. Please convert accordingly. One foot is equal to 12 inches. Thus, your height of 5'11" is 71 inches. Should you wish to convert this to cm, just multiply inches by 2.54cm. In this case, your height is also equivalent to 180.34cm.
ORDERING:
1. I have some special requirements for my shirt. Will you be able to accommodate them?
- Please send us a detailed description on your special requirements at sales@moderntailor.com. It would be best if you provide a photo or sketch of the style you wish to have. Should your request be of additional cost to us, we will send you a quote for it. The said requirements should be entered in the Notes once you place your order.
2. What collar style is close to a windsor spread?
- The closest is the cutaway collar. If you require one that has less open spread, you may opt for the classic style.
3. Do you provide spare buttons?
- Yes, we do.
4. Can you duplicate the fit of my favorite dress shirt?
- Yes. If you go to Design My Shirt, you will start designing your dress shirt. The measurements tab will give you the option of measuring an existing shirt. Simply choose Shirt Measurements and you will be given instructions on how to measure an existing dress shirt, so we can duplicate the fit.
5. Can you create dress shirts for little boys or women?
- We specialize custom-made shirts for men, but yes, we can do it so long as you send the measurements. It would be best if you submit a shirt profile.
BILLING:
1. How can I pay for my order?
- We accept Paypal, GoogleCheckout and all major credit cards.
2. Is my personal information secure?
- Yes, we use the latest technology to ensure your personal information is secure. Your details are encrypted in our database. Rest assured, we will do our best to keep our customers' information confidential.
3. I only see fabric costs on the website. How much is the actual shirt?
- The fabric costs are the actual prices of the shirts. Should you have special requirements, you might be asked to pay extra for them.
4. Will you charge more for a bigger size?
- No.
5. Will you charge more for long sleeves than short sleeves?
- No.
6. Can I cancel my order after I make a payment?
- You may cancel within 15 minutes. We will no longer entertain any order cancellations as we execute customer orders as soon as possible.
7. Are there any taxes or duties for customs?
- There is an exemption quota in most countries that allows some merchandise, depending on the value of the package, to be received free from taxes and duties. The exemption quota varies from country to country. For countries like United States, Australia, New Zealand, France, and UK, packages are received free of taxes and duties when the value does not exceed USD 200. For other countries, please check with your local customs office. The customer is always responsible for any possible taxes and duties.
8. I received a fabric/order review from you. The email says that the fabric I chose is no longer available. How can I get a refund?
- You may choose two fabrics as alternatives for the fabric that you previously chose. However, if the other fabrics didn't interest you, please send us an email at sales@moderntailor.com so we can issue a refund. SHIPPING:
1. How soon can I get the shirt I just purchased?
- Please allow maximum lead time of 21 days upon receipt of payment. We shall send you an update with the corresponding tracking number via email once the item has been shipped.
2. I wish to change my shipping address. How can I do that?
- Please send an email to sales@moderntailor.com so we can change it for you. However, if we have already sent your shipment to your initial indicated address, this can no longer be changed. Once the said package is returned to us, we will require additional shipping fee to be forwarded to your updated address.
3. How much is your shipping fee?
- Our worldwide flat rate shipping fees are as follows:
First 2 shirts - $10 each
3rd shirt up - $6.50 each
AFFILIATE/LARGE ORDERS:
1. Do you accept large orders?
- Yes, we do. Please email sales@moderntailor.com of your specifications and an account manager will attend to you the soonest. 2. How can I become an affiliate?
- To become an affiliate, please click http://moderntailor.com/pub/ref.do">here>. You shall be given a personalized link that you'll find once you're logged into your control panel.
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ALTERATIONS, RETURNS AND EXCHANGE:
1. What is your return policy?
- In case of issues or complaints of workmanship, you can contact us via email within 2 weeks after delivery of the goods. After that date, we shall not entertain any complaints anymore. If you are returning a shirt due to a fault, or you believe it has not been made to the specification given by you, we will alter or re-make a new shirt to the correct specifications at no extra cost. You will need to send us photos of the incorrect measures for further investigation. However, if incorrect measurements are supplied to us, we will make alterations in your shirt with an alteration fee.
2. I have already placed an order however I realize that one of the measures is incorrect. How can I have this changed?
- You can change the measures yourself if the status of your order is ORDER REVIEW. If it has already been changed to IN PRODUCTION, it means that the measures are acceptable and the fabrics have been cut. Extra charges shall apply if this is the case.
3. I received my order and I'm very pleased with the quality of the fabric and the work of the tailor. I have one problem though - the shirt is too loose on the waist. How can I have this altered?
- We can have this altered for you. Please send the shirt back to us along with the desired measure. Alteration and shipping costs will apply.
4. My shirt is too tight. How can I have this altered?
- Unfortunately, we can only do alterations if you want a dimension be shortened or reduced as there may not be enough allowance on the shirt.
5. I ordered an XXL shirt but it still is too tight. How can I have this altered?
- Unfortunately, we cannot have this altered anymore. We have provided the measures of our standard shirts during the order process, and we cannot have this replaced with a larger shirt as XXL is the biggest size already. We suggest you measure yourself against the indicated measures on our standard sizes so you can have an idea of the fit of the standard sizes to you.
